The Return and Exchange Policy described below applies only to online purchases made through the Original Cowgirl Clothing website, . Items purchased at any retail location must be handled in person at the original point of sale.
To be eligible for a return or exchange the item(s) must meet the following requirements:
Merchandise must be unworn
Original tags must be intact
Be mailed back within 7 days of the delivery date
The return process is simple, please e-mail with your order information within 7 days of receiving your order. The item must still have its original tags, cannot be washed or worn, or damaged in anyway. We will reply with information on how to send the shirt back and Return Authorization Number. Return shipping is not reimbursed unless the item is being returned due to being received damaged or the item was shipped incorrectly.
Can I call to place an order?
Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click here to shop.
What kind of payments do you accept?
We accept the following forms of payment:
How do your shirts fit?
The majority of our tees are Jr. Sized, however, our new expanded ladies offerings, offer true to size tees. Our guys and kids tees are true to size, but be sure to check each shirts sizing by hovering over the size on the order screen. The TJ prefix is Jr sizing, TL prefix is Missy sizing, and the TU prefix is Unisex sizing
Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
International Delivery is not available for Post Office boxes.
Orders shipping to International addresses have a maximum merchandise sub-total purchase amount limit of $1,000, or a maximum purchase item limit of 20 items per order, whichever comes first.
Original Cowgirl Clothing Co. ® ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or foreign taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.
USPS's local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
Why was my order cancelled?
Original Cowgirl Clothing Co.® was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer, bank, or PayPal has on file, the order will be automatically cancelled.If your order has been cancelled, please contact your credit card issuer, PayPal, or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
There was a mistake in the items pricing or description online.
The shipping address is unverified or unavailable in USPS or FedEx Database.
If you still need assistance you may email through the "Contact Us" link.
Instagram Contest Rules:
Eligibility: Original Cowgirl Clothing Co.® (the "Sponsor") Instagram Contest (the “Contest”) is open only to legal residents of the contiguous forty-eight (48) states of the United States and the District of Columbia who are 18 years of age or older at the time of entry. Employees of JustFabulous, Inc. and their respective parents, affiliate companies, subsidiaries, Contest agencies, suppliers and members of their immediate families, are not eligible. Void in Alaska, Hawaii, Puerto Rico and where prohibited by law. For purposes of the Contest, “immediate family” is defined as spouses, parents, children, siblings and their respective spouses, regardless of whether they reside in the same household.
Timing: The Contest will run for four weeks according to the schedule disclosed in the post, all time deadlines are set at Pacific Standard Time.
How to Enter: During the Contest Period, users must repost a specific image from the Original Cowgirl Instagram page to their own valid Instagram account and use the hashtag #originalcowgirl in the caption. For those with private Instagram accounts, complete your entry by emailing Sponsor at . Winners will be chosen at random, a total of five (5) winners by the end of the Contest Period. No more than one person can enter using the same Instagram account. Use of any automated system to participate is prohibited and will result in disqualification.
Selection of Winner: A random drawing will be conducted by Sponsor from all eligible entries received during the contest period listed in the post. Odds of winning depend on the number of eligible entries received. Potential prize winners will be notified via Email within five (5) after each of the drawing dates set forth above. Entrants are responsible for ensuring that their Instagram Account information is up-to-date and accurate. Prize notices returned as undeliverable will result in the disqualification of the potential prize winner(s) and an alternate winner will be selected. Sponsor’ decisions as to the random drawing are final and no correspondence will be entered into. Winners will have twenty-four (24) hours to claim their prize via response to the Email message. If the Winners are discovered to be invalid for any reason prior to delivery of the Prize, or if the Winners cannot be contacted or does not respond within the 24 hour time period, an alternate winner may be selected, at the sole discretion of the Sponsor.
Prizes: Five (5) winners will each receive a unique promotional code good towards a purchase from OriginalCowgirlClothingCo.com in the amount of $50.00 USD. The one-time code may not be transferred, refunded, has no cash value, and if total purchases do not total the full amount no change will be given. Winners are responsible for any shipping, taxes, or purchases over the $50.00 USD amount provided by the promotional code. Promotional codes will expire within 90 days of their issuance and have zero cash value if unused.
Acceptance of Official Rules: As a condition of entry, participants fully and unconditionally agree to these Official Rules, to the Terms and Conditions of Prize Drawings and to Sponsor’s decisions, which are final and binding in all respects. Sponsor’s failure to enforce any provision of these Official Rules shall not constitute the waiver of such provision.
Disputes: In the event of a dispute, the person to whom the Account Name used to enter the Contest was registered will be deemed the winning entrant. Potential winners may be required to show proof of identification in conjunction with prize award/acceptance.
Substitution, Taxes: No assignment or transfer of prizes will be permitted, except at Sponsor’s sole discretion. WINNERS ARE SOLELY RESPONSIBLE FOR ALL FEDERAL, STATE AND LOCAL TAXES ASSOCIATED WITH THE RECEIPT OF PRIZES.
Potential Winner(s), Publicity: As a condition of entry, you grant consent to Sponsor, and their respective agents to use your name, likeness, voice, and biographical information for publicity or advertising in any media or manner, without payment, consideration, notice or approval and without geographic or time limitation, except where prohibited by law.
Liability: You agree that Sponsor and their respective parents, subsidiaries and affiliated companies and all their advertising and Contest agencies, as well as Instagram, Inc. (the “Released Parties”), will have no liability whatsoever in connection with this Contest and, you shall hold them harmless for any injuries, losses or damages of any kind that you or others may incur as a consequence of your participation in the Contest or your acceptance, use or misuse of the prize. By entering the Contest, entrant explicitly releases, discharges and holds harmless the Sponsor, their successors and assigns and all their respective shareholders, directors, officers and employees, as well as Instagram, Inc., one and all, from any and all liability, actions, causes of action, damages, actual, incidental or consequential, claims and demands whatsoever in law or equity, including attorneys’ fees and/or experts fees and costs, which he/she now has or may acquire, by reason of any personal injury, death, loss of or damage to property, or any reason, occurring during or arising out of his/her participation in the Contest and the acceptance and use or misuse of the prize. The Released Parties are not responsible for any injury or damage to persons or property, which may be caused, directly or indirectly, in whole or in part, from entrant’s participation in the Contest or receipt or use or misuse of the prize.
Conditions of Participants’ Conduct: Sponsor reserves the right in its sole discretion, to modify, cancel, terminate, and/or suspend the Contest and to disqualify any individual who tampers with the entry process, violates these Official Rules, or acts in a disruptive or unsportsmanlike manner. In the event that the Contest is terminated early, Sponsor will make the prizes available to be won among all eligible persons who entered prior to the date of termination and notice of such action will be posted on Sponsor’ Website (). Without limiting the foregoing, Sponsor may lock out any entrant who, in Sponsor’s sole judgment, has been disqualified, has questionable eligibility or is otherwise ineligible to enter.
Disputes/Choice of Law: Except where prohibited, each entrant agrees that: (1) any and all disputes, claims and causes of action arising out of or connected with this Contest or the awarding of the prizes shall be resolved individually, without resort to any form of class action, and exclusively by state or federal courts situated in State of California (2) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, but in no event attorneys’ fees; and (3) no punitive, incidental, special, consequential or other damages, including without limitation, lost profits, may be awarded (collectively, “Special Damages”), and (4) entrant hereby waives all rights to claim Special Damages and all rights to have such damages multiplied or increased. California Law, without reference to choice of law rules, governs the Contest and all aspects related thereto.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU HEREBY AGREE TO INDEMNIFY, RELEASE AND HOLD HARMLESS SPONSOR AND ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, LICENSEES, SUCCESSORS, REPRESENTATIVES AND AGENTS AT ALL TIMES FROM AND AGAINST ANY AND ALL CLAIMS, ACTIONS, LOSSES, LIABILITIES, DAMAGES, PROCEEDINGS, COSTS (INCLUDING ATTORNEYS’ FEES) AND EXPENSES FOR ANY INJURY, DAMAGE OR LOSS CAUSED OR CLAIMED TO BE CAUSED, BASED UPON, OR ARISING FROM THE ACCEPTANCE, POSSESSION, USE OR MISUSE OF THE PRIZE OR ANY PART OF THE PRIZE, ENTERING THE SWEEPSTAKES, PARTICIPATION IN THE SWEEPSTAKES, OR PARTICIPATION IN ANY PRIZE RELATED ACTIVITY OR EVENT.
In no event shall Sponsor be liable to a winner or entrant for any indirect, incidental, consequential, special or punitive damages of any kind, whether in contract, tort, negligence, strict liability, statutory or any other theory of liability arising from or related to the Contest, or any aspect of winner’s or entrant’s participation in or termination from the Contest as provided herein, even if Sponsor has been advised of the possibility of such damages. In no event shall Sponsor be liable to a winner or entrant for any amount with respect to winner’s or entrant’s participation in or disqualification from the Contest, or from the termination or cancellation of the Contest. To the extent permitted by law, the rights to litigate, seek injunctive relief or to any other recourse to judicial or any other procedure in case of disputes or claims resulting from or related to the Contest are hereby excluded, and you expressly waive any and all such rights.
General: If any section, provision, term or clause shall be held or found to be unenforceable or invalid by a court decision, statute, rule or otherwise, the remaining provisions shall not be affected thereby and shall continue in full force and effect and such provision may be modified or severed from these Rules to the extent necessary to make such provision enforceable and consistent with the remainder of these Rules.